If you own or manage a complex service business, you'll know how complicated it can be to make company-wide changes. However, in the competitive modern world, it's crucial for organisations to be able to respond quickly to market or economic developments or changes in customer behaviour and demand. So, how could using our Sense and Adapt Business Model enhance your company's ability to adapt to change?
For many years, I have been teaching, speaking and writing about organisational transformation, and what I have learned is that even when it is relatively simple to get buy-in for new ideas and concepts, many companies get stuck in the weeds of process.
I'm honoured to be judging and serving as the chair for my panel at this year's UK Business Awards on the 8th of November in London. Now in its fourth year, the UK Business Awards recognises individuals and organisations that have demonstrated exceptional business performance.
Blame is an interesting area of psychology, a legally authorised social mechanism, and a fairly baffling human quirk. Philosophers and theorists have competing ideas about what constitutes blame and its underpinning mechanisms. However, the philosopher Tognazzini (2014) says that blame “is a negative evaluative judgement that implies responsibility.” This is a good generalisation of what blame involves, and the keyword here is negative.
Many large organisations employ full-time change management personnel, and it is these professionals to whom Introduction to Adaptive Business Practices is primarily aimed. Read the following excerpt or download the eBook in its entirety to learn more about the importance of having an adaptive culture.
"It is worth casting our minds back to how our parent’s and grandparent’s generation did business to get an idea of how much things have changed and how quickly technology moves on. Communication technology, automation and increasingly powerful computing, have all had a massive impact on the way businesses operate across all sectors. Changing career expectations and work patterns have also had an effect.
- Professor, The Heller School for Social Policy and Management, Brandeis University
- Previously Senior Research Scientist, MIT Sloan School of Management, and Executive Director, MIT Engineering Systems Learning Center
"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.
How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.
Right across the board, today’s customers are demanding greater and greater choice. To stay successful in a rapidly changing climate, organisations must not only confront and deal with this demand for choice, they must design a corporate culture which actively embraces it.
It’s taken a while but medium to large organisations, have finally come to realise they need to change to compete and survive in a marketplace filled with small, more nimble competitors.
I’m very pleased to be delivering a keynote presentation and a 90-minute interactive workshop at this year’s ITEM Strategy and Practice IT Conference, From Code to Product. From Service to Solution in Kiev on the 24th and 25th of March.