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Banishing Blame from your Business

Posted by Stephen Parry on Aug 11, 2020 2:45:34 PM

Blame is an interesting area of psychology, a legally authorised social mechanism, and a fairly baffling human quirk. Philosophers and theorists have competing ideas about what constitutes blame and its underpinning mechanisms.

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Topics: Change Leadership, Work Climate, Adaptive Business, Operations Strategy

Adaptive Business:  Complex Service Delivery

Posted by Stephen Parry on Mar 31, 2020 3:22:16 PM

If you own or manage a complex service business, you'll know how complicated it can be to make company-wide changes. However, in the competitive modern world, it's crucial for organisations to be able to respond quickly to market or economic developments or changes in customer behaviour and demand. So, how could using our Sense and Adapt Business Model enhance your company's ability to adapt to change?

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Topics: Work Climate, Adaptive Culture, sense and adapt, Service Effectiveness, Complex Services

The Essence of an Adaptive Business: Employee Engagement

Posted by Stephen Parry on Feb 21, 2020 4:59:03 PM

For many years, I have been teaching, speaking and writing about organisational transformation, and what I have learned is that even when it is relatively simple to get buy-in for new ideas and concepts, many companies get stuck in the weeds of process.

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Topics: Work Climate, Adaptive Culture, Human Resources, Service Effectiveness, Complex Services, Digital Transformation

Stephen Parry appointed as Chair of Judges for the UK Business Awards 2019

Posted by Stephen Parry on Oct 22, 2019 6:52:14 PM

I'm honoured to be judging and serving as the chair for my panel at this year's UK Business Awards on the 8th of November in London. Now in its fourth year, the UK Business Awards recognises individuals and organisations that have demonstrated exceptional business performance.

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Topics: Work Climate, Inspiring Businesses, UK Business Awards

Mistakes can be a Marvellous Source of Innovation in a Professionally Safe Workplace

Posted by Stephen Parry on Sep 23, 2019 1:16:39 PM

Blame is an interesting area of psychology, a legally authorised social mechanism, and a fairly baffling human quirk. Philosophers and theorists have competing ideas about what constitutes blame and its underpinning mechanisms. However, the philosopher Tognazzini (2014) says that blame “is a negative evaluative judgement that implies responsibility.” This is a good generalisation of what blame involves, and the keyword here is negative.

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Topics: Change Leadership, Work Climate, Adaptive Business, Enterprise Architecture, Operations Strategy

Why Your Business Needs An Adaptive Culture

Posted by Stephen Parry on Aug 7, 2019 1:43:12 PM

Many large organisations employ full-time change management personnel, and it is these professionals to whom Introduction to Adaptive Business Practices is primarily aimed.  Read the following excerpt or download the eBook in its entirety to learn more about the importance of having an adaptive culture. 

"It is worth casting our minds back to how our parent’s and grandparent’s generation did business to get an idea of how much things have changed and how quickly technology moves on. Communication technology, automation and increasingly powerful computing, have all had a massive impact on the way businesses operate across all sectors. Changing career expectations and work patterns have also had an effect.

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Topics: Adaptability, IT Business, Work Climate, Adaptive Business, business agility

Sense and Respond: The Journey to Customer Purpose (Foreward)

Posted by Stephen Parry on Apr 4, 2019 3:37:00 PM

 by Dr. Joel Cutcher-Gershenfeld

"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.

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Topics: Lean Methods, A3 Thinking, Sense and Respond Book, Work Climate, Adaptive Culture, Change Management, Adaptive Business

Differentiation: How One Logistics Company Achieved It

Posted by Stephen Parry on Mar 28, 2019 3:58:51 PM

How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.

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Topics: Adaptability, Customer Experience, Work Climate, Adaptive Culture, Business Tips

The Rewards Of ‘Smarting Up’ Your Customer-Facing Staff

Posted by Stephen Parry on Mar 21, 2019 11:13:15 AM

Right across the board, today’s customers are demanding greater and greater choice. To stay successful in a rapidly changing climate, organisations must not only confront and deal with this demand for choice, they must design a corporate culture which actively embraces it.

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Topics: Change Leadership, Work Climate, Adaptive Culture

Transforming an Overburdened Organisation requires Changemakers, not Champions

Posted by Stephen Parry on Jan 18, 2019 1:37:00 PM

It’s taken a while but medium to large organisations,  have finally come to realise they need to change to compete and survive in a marketplace filled with small, more nimble competitors.

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Topics: Adaptability, innovative culture, Change Leadership, Work Climate

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