Our new eBook, Change Readiness: Planting the Seeds for Change Success, is out and available to help you through your change programme. We'll be publishing one chapter each month in our blog. This will be followed by a webinar to discuss issues raised by that section.
- Professor, The Heller School for Social Policy and Management, Brandeis University
- Previously Senior Research Scientist, MIT Sloan School of Management, and Executive Director, MIT Engineering Systems Learning Center
"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.
How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.
Right across the board, today’s customers are demanding greater and greater choice. To stay successful in a rapidly changing climate, organisations must not only confront and deal with this demand for choice, they must design a corporate culture which actively embraces it.
Blame: an interesting area of psychology, a legally authorised social mechanism, and a fairly baffling human quirk.
It’s taken a while but larger organisations have finally come to realise they need to change to compete and survive in a marketplace filled with small, more nimble competitors.
I’m very pleased to be delivering a keynote presentation and a 90-minute interactive workshop at this year’s ITEM Strategy and Practice IT Conference, From Code to Product. From Service to Solution in Kiev on the 24th and 25th of March.
This article was originally posted on CIO magazine.
In an era of unprecedented change, there is broad agreement that problem-solving, critical thinking and adaptability skills are more important to the IT industry than they have ever been. So why is it, if the great majority of job candidates can demonstrate these skills, that organisations are still relatively slow to adapt? The answer is one of scale.
Topics: Work Climate