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Sense and Respond: The Journey to Customer Purpose (Foreward)

Posted by Stephen Parry on Apr 4, 2019 3:37:00 PM

 by Dr. Joel Cutcher-Gershenfeld

"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.

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Topics: Lean Methods, A3 Thinking, Sense and Respond Book, Work Climate, Adaptive Culture, Change Management, Adaptive Business

Adaptability: Don’t Implement – Grow!

Posted by Stephen Parry on Mar 17, 2017 5:43:32 PM

While at the Business Agility 2017 conference in New York recently, I met many wonderful people, all eager to engage on the issue of adaptability in organisations. The work I pioneered in my 2005 book Sense and Respond: The Journey To Customer Purpose has found its moment. Organisations know they have to change now and adaptability is their preferred method.

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Topics: Adaptability, sense and respond, Speaking Events, innovative culture, Change Leadership, Sense and Respond Book

BusinessAgile2017 Redux: Change or die

Posted by Stephen Parry on Mar 2, 2017 12:05:34 PM

Before last week’s talk at BusinessAgility2017 in New York City, I told some of my confidantes that I sensed something shifting in the change and transformation field.

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Topics: Adaptability, sense and respond, Speaking Events, innovative culture, Sense and Respond Book

Agile Review Magazine: „Für mich heißt Lean vor allem: Menschen, Menschen, Menschen“

Posted by Stephen Parry on Oct 28, 2013 6:15:46 PM

Stephen Parry spricht mit Doreen Timm über Lean,
den Aufbau von Organisationen, die am Kunden orientiert sind
und woran Manager gemessen werden sollten.

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Topics: Agile Review, Speaking Events, Book Reviews, Customer Value Principles, Lean In Name Only LINO, Menschen, Press Releases, Sense and Respond Book

Sense and Respond further study section

Posted by Stephen Parry on Feb 4, 2013 6:22:35 PM

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Topics: Book Reviews, Sense and Respond Book

Sense and Respond Book Review by Tomislav Petrovic

Posted by Stephen Parry on Dec 13, 2012 11:21:11 AM
4.0 out of 5 stars Insightful, proven, necessary in today's world,26 Nov 2012
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Topics: Uncategorized, Book Reviews, Sense and Respond Book

Burgers or Subs? Batch and queue vs Flow.

Posted by Stephen Parry on Oct 9, 2012 2:24:43 AM

Creating the flow of value, Let the work dictate the design

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Topics: Sense and Respond Book

Re-post Sense and Respond Linkedin Discussion

Posted by Stephen Parry on Jan 4, 2012 3:52:12 PM

Stephen Parry • Hope you all had a good Christmas and New Year, or a Happy Holiday which ever suits.

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Topics: Customer Value Principles, Sense and Respond Book

Sense and Respond: Book Forward

Posted by Stephen Parry on Mar 7, 2011 5:52:06 PM

Dr Joel Cutcher-Gershenfeld

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Topics: Sense and Respond Book

Call Centres: All Businesses Have costs but Waste is Optional

Posted by Stephen Parry on Dec 7, 2010 4:59:49 PM

By Stephen Parry
At the risk of being accused of stating the obvious, a well-known research company has demonstrated that call centres resolving customer issues at the first point of contact will increase customer satisfaction.

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Topics: Methods, Sense and Respond Book

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