Adaptive Business Insights

“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019. 

Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised."  See the full list here.  

Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure

In this issue, read about: 

• The Agile and Adaptive Business: Sense and Respond Academy Discussion Group
• Accenture interview with Stephen Parry
• Change Readiness Webinar Series: Date Announced
• Top-Billing Blogs for this Month
• Recent Events
• Upcoming Events

Topics: News, Adaptability, sense and respond, Adaptive Business, business agility, Agile

The Business Agility Conference in Vienna, the 20th and 21st of May, is fast-approaching. It will bring together seasoned practitioners of Business Agility who will share their knowledge of transforming businesses. My presentation, 'From Make-and-Sell to Sense-and-Respond: Shaping the Business and Work-Climate towards Agility, Adaptiveness and Differentiation,'  will be given on Tuesday, the 21st of May, at noon.  Please join me for the talk and come along to the Speakers' Corner if you would like to have a deeper discussion about the topic.

Topics: sense and respond, Adaptive Business, business agility, Agile, Business Agility Vienna 2019

When I was writing this blog, one of my favourite songs from the 90s, and even still, came up on my playlist – The Future of the Future by Deep Dish, featuring Everything but the Girl. I am not sure if the lyrics
about unrequited love have much to do with rapidly changing technology and keeping pace with it, but they made me think even harder about the disruptive 
times we live in and how organisations can cope.  

Topics: IT Business, sense and respond, Adaptive Culture, Business Tips, Adaptive Business, business agility

A few years back, when we were working with a UK police force and their ICT Operations Manager, Rupert Coles, on a transformation project, we put some of the IT team in police cruisers with officers for ride-a-longs.  In one instance, an IT person was able to witness first hand how a communications failure turned a minor neighbourhood incident into a major tie-up of police resources.

Topics: IT Business, sense and respond, Adaptive Culture, Adaptive Business

Topics: Adaptability, Climetrics, Climetrics, Seminar, sense and respond, Speaking Events, innovative culture, Change Leadership, listen and adapt, Work Climate

Topics: Adaptability, Climetrics, Climetrics, sense and respond, innovative culture, Change Leadership, listen and adapt, Work Climate

Topics: Adaptability, sense and respond, Speaking Events, innovative culture, Change Leadership, Sense and Respond Book

Before last week’s talk at BusinessAgility2017 in New York City, I told some of my confidantes that I sensed something shifting in the change and transformation field.

Topics: Adaptability, sense and respond, Speaking Events, innovative culture, Sense and Respond Book

Topics: Adaptability, Lean Methods, Methods, sense and respond, listen and adapt, Work Climate