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Adaptive Business:  Complex Service Delivery

Posted by Stephen Parry on Mar 31, 2020 3:22:16 PM

If you own or manage a complex service business, you'll know how complicated it can be to make company-wide changes. However, in the competitive modern world, it's crucial for organisations to be able to respond quickly to market or economic developments or changes in customer behaviour and demand. So, how could using our Sense and Adapt Business Model enhance your company's ability to adapt to change?

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Topics: Work Climate, Adaptive Culture, sense and adapt, Service Effectiveness, Complex Services

Stephen Parry recognised as One of the Top 25 CX Influencers

Posted by Stephen Parry on Dec 27, 2019 4:52:12 PM

“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019. 

Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised."  See the full list here.  

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Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure

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