The fourth principle of Lean IT is about getting IT staff at all levels to really understand how IT is working in the customer environment: engaging service managers, doing site visits and...
All of the five principles must be seen together because they all contribute to changing our focus and our approach to work at the operator, mid-manager and senior manager levels.
If you’re in the IT business and think your goal is to just focus on the customer and deliver exactly what they need, then you’re probably doing it wrong.
The Lean movement has been around for about 30 years since coming out of the Toyota Group in Japan.
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