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Lean IT and the customer experience

Posted by Stephen Parry on May 1, 2015 3:23:22 PM

The fourth principle of Lean IT is about getting IT staff at all levels to really understand how IT is working in the customer environment: engaging service managers, doing site visits and observing customs to understand that they're really doing with the IT.

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Topics: Podcast, Uncategorized, Customer Value Principles

Lean IT: Empower Your People

Posted by Stephen Parry on Apr 21, 2015 5:29:29 PM

All of the five principles must be seen together because they all contribute to changing our focus and our approach to work at the operator, mid-manager and senior manager levels.

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Topics: Podcast, Uncategorized

Lean IT challenge: linking the value chain

Posted by Stephen Parry on Apr 3, 2015 3:42:40 AM

If you’re in the IT business and think your goal is to just focus on the customer and deliver exactly what they need, then you’re probably doing it wrong.

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Topics: Podcast

Meeting the needs of a new IT age: Amadeus Global moves into clear blue water

Posted by Stephen Parry on Mar 11, 2015 8:38:35 AM
Read the full report
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Topics: Podcast, Uncategorized

Lean IT: An Overview

Posted by Stephen Parry on Mar 6, 2015 2:49:32 AM

The Lean movement has been around for about 30 years since coming out of the Toyota Group in Japan.

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Topics: Podcast