The future is always coming. New technology and IT solutions are emerging every minute of every day, ad infinitum, and organisations that pay attention to these changes are more adaptable to the market and their customers. In one word, they are successful.
“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019.
Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised." See the full list here.
One frustrated and frightened change-team leader attempting to use Agile and other change methods to create Business Agility recently said to me, “I feel like Victor Frankenstein. I think we’ve created something awful, combing all of these different tools; it’s not what we intended. We’re now being confronted by the monster and I fear our business isn’t going to survive.”
Choosing what organisational change methodologies to use in a transformation program can be daunting, particularly as different tools often become a mishmash -- a confused mixture of Lean, Agile, Business Agility and many others. If you are a change leader looking to develop yourself and your team and ultimately create a successful business, having purpose is crucial.