When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology.
Businesses that are capable of sensing what is important to customers and then adapting the entire organisation to meet these needs will dominate the marketplace. They will have happy customers and happy, engaged employees.
Business Agility Live in [Conversations with Game Changers] hosts Stephen Parry on the 12th of May, 3pm BST (4pm CEST). The live 45-minute conversation with Mike Leber, Manoj Khanna and others will be broadcast on various social media, including YouTube.
The Gold Mine: A Novel of Lean Turnaround (2005) by Michael Ballé and Freddy Ballé contains some gems. Its format is very similar to The Goal (2004) by Eliyahu Goldratt -- a novel-style portrayal of a company trying to get back to profitability, so there is a case for comparison.
This annotated version of The Human Side of Enterprise (2006) by Douglas McGregor has been wonderfully brought back into the sunshine and placed in the modern setting by Joel Cutcher-Gershenfeld, Professor of Social Policy and Management at Brandeis University and formerly Senior Research Scientist at MIT's Sloan School of Management.