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The “why” behind a career in adaptability and change

Posted by Stephen Parry on Jan 11, 2017 10:06:41 PM

I was asked by someone recently about what it takes to have a career in organisational change.

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Topics: Adaptability, Ethical Business, Methods, Ethics, innovative culture, Change Leadership

Adaptability is the new core competency

Posted by Stephen Parry on Nov 17, 2016 3:13:37 AM

It used to be that management skills were passed along from superiors, well aware of how an organization worked based on established institutional knowledge. The formula was simple:  Take past management strategies, tweak and adjust for current realities and then manage. It’s an approach that was packaged, taught and executed with ease.

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Topics: Adaptability, Lean Methods, Methods, sense and respond, listen and adapt, Work Climate

Climetrics: Inside the process

Posted by Stephen Parry on Jul 7, 2016 6:53:07 PM

So you’ve hired Lloyd Parry to work on your internal change program. You’ve seen the overview of how Climetrics works and understand the value of creating a highly adaptive organisation. But how does the process work? You’ve got thousands of employees spread over branch offices around the world. How can we possibly live up to the promise of adaptive and  make change happen at the scale you need it to happen?

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Topics: Climetrics, Methods, Uncategorized, Change Leadership, Work Climate

Inside Climetrics: the process of changing a work climate

Posted by Stephen Parry on Jul 6, 2016 2:12:00 PM

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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Topics: Climetrics, Methods, Customer Experience, Customer Value Principles, Change Leadership, Work Climate

Climetrics key in transforming from mass production to adaptable organization

Posted by Stephen Parry on Jun 30, 2016 2:40:25 AM

I’ve said before that Climetrics is like a tailor-made bespoke suit. Many change programs come in a one-size-fits-all package. And I think we all know about how well that works out adaptable organization. 

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Topics: Adaptability, Climetrics, Methods, Change Leadership, Work Climate

There’s no change without management ownership

Posted by Stephen Parry on Apr 12, 2016 10:03:23 PM

Change programs are generally very popular with upper management types. And the pattern is almost always the same; they pick one, implement it - including its almost requisite goals for employee empowerment and resultant employee productivity - and then sit back and pat themselves on the back: Mission accomplished.

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Topics: Methods, Change Leadership

Call Centres: All Businesses Have costs but Waste is Optional

Posted by Stephen Parry on Dec 7, 2010 4:59:49 PM

By Stephen Parry
At the risk of being accused of stating the obvious, a well-known research company has demonstrated that call centres resolving customer issues at the first point of contact will increase customer satisfaction.

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Topics: Methods, Sense and Respond Book

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