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Getting Intimate with your Customers

Posted by Stephen Parry on Oct 18, 2019 1:45:45 PM

Traditionally, technologists sat behind an organisation’s IT department walls. When they delivered technology to the designated specification, they considered their job done. Lean, in its pure form, changed this entirely, and its legacy, can be felt in current change methods that recognise the importance of front-line staff and their engagement with customers.

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Topics: Customer Experience, Adaptive Culture, Adaptive Business, CX, Customer Engagement

Stephen Parry appointed as a Judge for the UK Customer Experience Awards 2019

Posted by Stephen Parry on Jul 16, 2019 12:43:41 PM

We are delighted to announce that our CEO Stephen Parry has been appointed as a judge for the CXA’19 - the UK Customer Experience Awards. The judging panel comprises a diverse range of industry specialists, and the awards are unique in that the finalists present their entry live on the day of the finals to ensure a balanced and transparent scoring process.

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Topics: Judge, Customer Experience, Adaptive Business, business agility, CXA, CX, Customer Experience Awards

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