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Modernising Quality Systems: Are your systems failing to keep up?

Posted by Guest Post from Henk Stoker CEng MIMechE, CSSBB, GradIOSH on Apr 4, 2019 12:40:00 PM

While working with management on quality issues, I’ve come to see current methods as generally quite stale, slow and organisationally entrenched. Old methods are becoming increasingly ineffective.

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Topics: Customer Value Principles

Inside Climetrics: the process of changing a work climate

Posted by Stephen Parry on Jul 6, 2016 2:12:00 PM

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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Topics: Climetrics, Methods, Customer Experience, Customer Value Principles, Change Leadership, Work Climate

Off-the-rack change packages can’t transform organizations

Posted by Stephen Parry on Jun 21, 2016 2:30:10 AM

It occurred to me recently that a completed change process is like a bespoke, tailor-made suit.

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Topics: Adaptability, Customer Value Principles, Change Leadership

Taking the temperature of the micro-climates within your organisation

Posted by Stephen Parry on Mar 2, 2016 8:31:01 PM

Most people I speak to think that measuring the work climate of a company is interesting.

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Topics: Climetrics, Customer Value Principles, Work Climate

Engaging willing contribution, ingenuity and commitment essential

Posted by Stephen Parry on Feb 6, 2016 2:47:30 AM

I’ve been teaching, speaking and writing about organizational engagement for many years. And what I’ve learned is that even when it is relatively simple to get buy-in for new ideas and concepts, a lot of companies get stuck in the weeds of process.

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Topics: Customer Value Principles

Adaptiveness: not just for teenagers anymore

Posted by Stephen Parry on Feb 1, 2016 5:01:26 PM

During my research into the value of adaptiveness as a learned behaviour, I’ve often wondered why some easily accept adaptivity as a metric for organisational change while others never quite “get” it.

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Topics: Customer Value Principles

Beyond Process: Building an Adaptable Organisation

Posted by Stephen Parry on Jan 26, 2016 8:58:48 PM

The key to success is adapting to customer needs.

Implementing adaptable service models creates value and rewards customer-centric organisations with sustained growth. Unfortunately this requires a comprehensive rethink of strategy and execution at every level. And that’s not something many organizations are willing to do.

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Topics: Customer Value Principles

Not improving your business means you've lost control

Posted by Stephen Parry on Jan 20, 2016 8:23:59 AM
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Topics: Customer Value Principles

Linking IT Techs To Customers Essential

Posted by Stephen Parry on Jan 6, 2016 5:44:40 AM

Traditionally, tech experts figuratively sat behind an organisation’s IT department walls. When they delivered technology to a designated specification, they considered their job done.

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Topics: Customer Value Principles

Lean feedback loops: error detection, correction, prevention

Posted by Stephen Parry on Oct 8, 2015 3:06:54 PM

In a Lean production environment first-line managers and their staff  need to actively identify and remove the causes of errors in the flow of work.

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Topics: Customer Value Principles

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