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Modernising quality systems: Are your systems failing to keep up?

Posted by Guest Post from Henk Stoker CEng MIMechE, CSSBB, GradIOSH on Aug 7, 2017 7:05:06 PM

While working with management on quality issues, I’ve come to see current methods as generally quite stale, slow and organisationally entrenched. Old methods are becoming increasingly ineffective.

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Topics: Customer Value Principles

Adaptability in motion: a simple small example

Posted by Stephen Parry on Feb 21, 2017 4:00:54 AM

How does adaptability work? How does it make a business more profitable? I get asked those and related questions almost daily.

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Topics: Adaptability, Customer Experience, Customer Value Principles, innovative culture, listen and adapt

How an organisation redesign saved a company and doubled their staff

Posted by Stephen Parry on Jan 17, 2017 7:10:06 PM

I once worked with an organisation who for three years were one of 12 shortlisted companies providing IT Services for home users and businesses for a large US technology company. They suddenly, and without any warning, found themselves bidding to be one of the tech company’s three remaining suppliers.

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Topics: Adaptability, IT Business, Methods, Customer Value Principles, innovative culture, Change Leadership

How to do Shared Services the right - LEAN - way

Posted by Stephen Parry on Oct 13, 2016 9:19:01 PM

So you’ve got duplicate internal services in your organisation. Simple enough to just share them with others in the company, right?

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Topics: Lean Methods, Methods, Customer Experience, Customer Value Principles, innovative culture, Lean

Making your talent valuable is the best organisational talent strategy

Posted by Stephen Parry on Oct 12, 2016 4:17:01 AM

When working on an Adaptive-Lean transformation with an organisation, we look at their management, their leaders, their talent. What we’ve found that when it comes to recruitment, far too many look for candidates that are likely to maintain the status quo rather than infuse the organisation with new ideas.

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Topics: Adaptability, Agile Review, Customer Experience, Customer Value Principles, Lean

Ten police officers and one man with a baseball bat: a Lean story

Posted by Stephen Parry on Sep 29, 2016 4:30:09 AM

A few years back when we were working with a UK police force on a Lean transformation project, we put some staff from the IT department in police cruisers with officers for ride-alongs.

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Topics: Methods, Command and Control, Customer Experience, Customer Value Principles, failure

When a policeman has to use his wife’s cell on the job, its time for a change

Posted by Stephen Parry on Sep 21, 2016 4:10:49 AM

When I was working with a UK police force on their Lean transformation, I had an interesting opportunity to speak to their IT department about the importance of IT and how it makes the force more effective.  

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Topics: Adaptability, IT Business, Customer Experience, Customer Value Principles, Lean

The wow about the WOW! Awards

Posted by Stephen Parry on Sep 14, 2016 12:40:23 AM

Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation.

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Topics: Lean Methods, performance, Speaking Events, Customer Experience, Customer Value Principles, innovative culture, Lean, Work Climate

The European Lean Educator’s Conference: My Day Two Picks

Posted by Stephen Parry on Sep 8, 2016 4:15:12 AM

I’m heading to the  European Lean Educator’s Conference (ELEC) taking place September 16 and 17 in Buckingham. On Tuesday I gave you my run down of sessions for Day 1. Today I’m going to share my Day 2 picks.

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Topics: Adaptability, Lean Methods, Seminar, Speaking Events, Customer Value Principles, Lean

Inside Climetrics: the process of changing a work climate

Posted by Stephen Parry on Jul 6, 2016 2:12:00 PM

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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Topics: Climetrics, Methods, Customer Experience, Customer Value Principles, Change Leadership, Work Climate