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Stephen Parry appointed as a Judge for the UK Customer Experience Awards 2019

Posted by Stephen Parry on Jul 16, 2019 12:43:41 PM

We are delighted to announce that our CEO Stephen Parry has been appointed as a judge for the CXA’19 - the UK Customer Experience Awards. The judging panel comprises a diverse range of industry specialists, and the awards are unique in that the finalists present their entry live on the day of the finals to ensure a balanced and transparent scoring process.

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Topics: Judge, Customer Experience, Adaptive Business, business agility, CXA, CX, Customer Experience Awards

How do you see your organisation? Is it a Marilyn Monroe or an Albert Einstein?

Posted by Stephen Parry on Apr 4, 2019 7:03:29 PM

When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology. It is the same image but can be perceived in two different ways depending on the distance from it.

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Topics: Customer Experience, Lean, Business Tips, Change Management, Adaptive Business, business agility, Agile

Lean: An Effective Transformation Tool in the Service Sector

Posted by Stephen Parry on Apr 4, 2019 3:15:00 PM

Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.

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Topics: IT Business, Lean Methods, Customer Experience, Lean, Adaptive Culture, Adaptive Business, business agility

'Adaptability' in Motion: How One Logistics Company Achieved It

Posted by Stephen Parry on Mar 28, 2019 3:58:51 PM

How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.

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Topics: Adaptability, Customer Experience, Work Climate, Adaptive Culture, Business Tips

Adaptability in motion: a simple small example

Posted by Stephen Parry on Feb 21, 2017 4:00:54 AM

How does adaptability work? How does it make a business more profitable? I get asked those and related questions almost daily.

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Topics: Adaptability, Customer Experience, Customer Value Principles, innovative culture, listen and adapt

How to do Shared Services the right - LEAN - way

Posted by Stephen Parry on Oct 13, 2016 9:19:01 PM

So you’ve got duplicate internal services in your organisation. Simple enough to just share them with others in the company, right?

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Topics: Lean Methods, Methods, Customer Experience, Customer Value Principles, innovative culture, Lean

Making your talent valuable is the best organisational talent strategy

Posted by Stephen Parry on Oct 12, 2016 4:17:01 AM

When working on an Adaptive-Lean transformation with an organisation, we look at their management, their leaders, their talent. What we’ve found that when it comes to recruitment, far too many look for candidates that are likely to maintain the status quo rather than infuse the organisation with new ideas.

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Topics: Adaptability, Agile Review, Customer Experience, Customer Value Principles, Lean

Ten police officers and one man with a baseball bat: a Lean story

Posted by Stephen Parry on Sep 29, 2016 4:30:09 AM

A few years back when we were working with a UK police force on a Lean transformation project, we put some staff from the IT department in police cruisers with officers for ride-alongs.

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Topics: Methods, Command and Control, Customer Experience, Customer Value Principles, failure

When a policeman has to use his wife’s cell on the job, its time for a change

Posted by Stephen Parry on Sep 21, 2016 4:10:49 AM

When I was working with a UK police force on their Lean transformation, I had an interesting opportunity to speak to their IT department about the importance of IT and how it makes the force more effective.  

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Topics: Adaptability, IT Business, Customer Experience, Customer Value Principles, Lean

The wow about the WOW! Awards

Posted by Stephen Parry on Sep 14, 2016 12:40:23 AM

Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation.

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Topics: Lean Methods, performance, Speaking Events, Customer Experience, Customer Value Principles, innovative culture, Lean, Work Climate