Traditionally, technologists sat behind an organisation’s IT department walls. When they delivered technology to the designated specification, they considered their job done. Lean, in its pure form, changed this entirely, and its legacy, can be felt in current change methods that recognise the importance of front-line staff and their engagement with customers.
We are delighted to announce that our CEO Stephen Parry has been appointed as a judge for the CXA’19 - the UK Customer Experience Awards. The judging panel comprises a diverse range of industry specialists, and the awards are unique in that the finalists present their entry live on the day of the finals to ensure a balanced and transparent scoring process.
When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology. It is the same image but can be perceived in two different ways depending on the distance from it.
Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.
How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.
The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.”