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Stephen Parry appointed as a Judge for the UK Customer Experience Awards 2019

Posted by Stephen Parry on Jul 16, 2019 12:43:41 PM

We are delighted to announce that our CEO Stephen Parry has been appointed as a judge for the CXA’19 - the UK Customer Experience Awards. The judging panel comprises a diverse range of industry specialists, and the awards are unique in that the finalists present their entry live on the day of the finals to ensure a balanced and transparent scoring process.

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Topics: Judge, Customer Experience, Adaptive Business, business agility, CXA, CX, Customer Experience Awards

How do you see your organisation? Is it a Marilyn Monroe or an Albert Einstein?

Posted by Stephen Parry on Apr 4, 2019 7:03:29 PM

When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology. It is the same image but can be perceived in two different ways depending on the distance from it.

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Topics: Customer Experience, Lean, Business Tips, Change Management, Adaptive Business, business agility, Agile

Lean: An Effective Transformation Tool in the Service Sector

Posted by Stephen Parry on Apr 4, 2019 3:15:00 PM

Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.

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Topics: IT Business, Lean Methods, Customer Experience, Lean, Adaptive Culture, Adaptive Business, business agility

'Adaptability' in Motion: How One Logistics Company Achieved It

Posted by Stephen Parry on Mar 28, 2019 3:58:51 PM

How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.

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Topics: Adaptability, Customer Experience, Work Climate, Adaptive Culture, Business Tips

Inside Climetrics: the process of changing a work climate

Posted by Stephen Parry on Jul 6, 2016 2:12:00 PM

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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Topics: Climetrics, Methods, Customer Experience, Customer Value Principles, Change Leadership, Work Climate

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