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The Lloyd Parry Blog

Adaptability in motion: a simple small example

How does adaptability work? How does it make a business more profitable? I get asked those and related questions almost daily.

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How to do Shared Services the right - LEAN - way

So you’ve got duplicate internal services in your organisation. Simple enough to just share them with others in the company, right?

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Making your talent valuable is the best organisational talent strategy

When working on an Adaptive-Lean transformation with an organisation, we look at their management, their leaders, their talent. What we’ve found that when it comes to recruitment, far too many look...

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Ten police officers and one man with a baseball bat: a Lean story

A few years back when we were working with a UK police force on a Lean transformation project, we put some staff from the IT department in police cruisers with officers for ride-alongs.

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When a policeman has to use his wife’s cell on the job, its time for a change

When I was working with a UK police force on their Lean transformation, I had an interesting opportunity to speak to their IT department about the importance of IT and how it makes the force more...

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The wow about the WOW! Awards

Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation.

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Inside Climetrics: the process of changing a work climate

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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If an organisation sees Marilyn Monroe and Albert Einstein

When working with organisations looking to change, I often start by showing them a prepared image that combines the visages of Marilyn Monroe and Albert Einstein. It’s the same image but looks...

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Scam caller stopped dead by one question

We’ve all heard the stories about devious callers trying to fool us to give up our precious credit card numbers. Who does these sorts of calls? What scum would try to scam people out of their hard...

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Honoured to be a Judge at the UK Customer Experience Awards

Honoured to be asked to Judge at the UK Customer Experience Awards.

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