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Adaptability in motion: a simple small example

Posted by Stephen Parry on Feb 21, 2017 4:00:54 AM

How does adaptability work? How does it make a business more profitable? I get asked those and related questions almost daily.

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Topics: Adaptability, Customer Experience, Customer Value Principles, innovative culture, listen and adapt

How to do Shared Services the right - LEAN - way

Posted by Stephen Parry on Oct 13, 2016 9:19:01 PM

So you’ve got duplicate internal services in your organisation. Simple enough to just share them with others in the company, right?

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Topics: Lean Methods, Methods, Customer Experience, Customer Value Principles, innovative culture, Lean

Making your talent valuable is the best organisational talent strategy

Posted by Stephen Parry on Oct 12, 2016 4:17:01 AM

When working on an Adaptive-Lean transformation with an organisation, we look at their management, their leaders, their talent. What we’ve found that when it comes to recruitment, far too many look for candidates that are likely to maintain the status quo rather than infuse the organisation with new ideas.

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Topics: Adaptability, Agile Review, Customer Experience, Customer Value Principles, Lean

Ten police officers and one man with a baseball bat: a Lean story

Posted by Stephen Parry on Sep 29, 2016 4:30:09 AM

A few years back when we were working with a UK police force on a Lean transformation project, we put some staff from the IT department in police cruisers with officers for ride-alongs.

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Topics: Methods, Command and Control, Customer Experience, Customer Value Principles, failure

When a policeman has to use his wife’s cell on the job, its time for a change

Posted by Stephen Parry on Sep 21, 2016 4:10:49 AM

When I was working with a UK police force on their Lean transformation, I had an interesting opportunity to speak to their IT department about the importance of IT and how it makes the force more effective.  

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Topics: Adaptability, IT Business, Customer Experience, Customer Value Principles, Lean

The wow about the WOW! Awards

Posted by Stephen Parry on Sep 14, 2016 12:40:23 AM

Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation.

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Topics: Lean Methods, performance, Speaking Events, Customer Experience, Customer Value Principles, innovative culture, Lean, Work Climate

Inside Climetrics: the process of changing a work climate

Posted by Stephen Parry on Jul 6, 2016 2:12:00 PM

The benefits of changing a work culture are well known. When people talk to us about change their questions aren’t about “why” it needs to happen, but rather “the how Inside Climetrics.” 

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Topics: Climetrics, Methods, Customer Experience, Customer Value Principles, Change Leadership, Work Climate

If an organisation sees Marilyn Monroe and Albert Einstein

Posted by Stephen Parry on Jun 16, 2016 2:31:28 AM

When working with organisations looking to change, I often start by showing them a prepared image that combines the visages of Marilyn Monroe and Albert Einstein. It’s the same image but looks entirely different depending on how close - or far - you’re standing from it.

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Topics: Adaptability, Methods, Customer Experience, Customer Value Principles, Change Leadership

Scam caller stopped dead by one question

Posted by Stephen Parry on Feb 11, 2016 1:35:28 AM

We’ve all heard the stories about devious callers trying to fool us to give up our precious credit card numbers. Who does these sorts of calls? What scum would try to scam people out of their hard earned money?

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Topics: Ethical Business, Customer Experience, Customer Value Principles

Honoured to be a Judge at the UK Customer Experience Awards

Posted by Stephen Parry on Sep 7, 2012 5:20:09 PM

Honoured to be asked to Judge at the UK Customer Experience Awards.

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Topics: Judge, Uncategorized, Customer Experience