When thinking about your transformation program, particularly when using Lean and A3 Structured Thinking, here are some of my past tweets that will give you some food for thought.
When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology. It is the same image but can be perceived in two different ways depending on the distance from it.
- Professor, The Heller School for Social Policy and Management, Brandeis University
- Previously Senior Research Scientist, MIT Sloan School of Management, and Executive Director, MIT Engineering Systems Learning Center
"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.