‘The greatest waste in organisations today is the waste in human potential.’
Stephen Parry spricht mit Doreen Timm über Lean,
den Aufbau von Organisationen, die am Kunden orientiert sind
und woran Manager gemessen werden sollten.
This annotated version of The Human Side of Enterprise has been wonderfully brought back into the sunshine and placed in the modern setting by Joel Cutcher-Gershenfeld, Professor of Social Policy and Management at Brandeis University and formerly Senior Research Scientist at MIT's Sloan School of Management. I would also like to add that I am incredibly proud Let me start by stating that my own book Sense and Respond: The Journey to Customer Purpose has been cited in this updated classic as providing modern evidence of the Theory Y organisation in action.