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Burgers or Subs? Let the Work dictate the Design

Posted by Stephen Parry on Oct 21, 2019 4:16:38 PM

It is amusing that numerous Lean experts cite the McDonald's fast-food system as a Lean system when in fact it is an excellent mass-production system. It does not even qualify as fake Lean, because it is not trying to pass itself off as Lean. Rather, it is the confusion in the minds of the so-called Lean experts. So, what are they getting confused about? Most likely it is about the concept of on-demand, flow and standardisation.

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Topics: Lean, Adaptive Culture, Adaptive Business, business agility, Change Leaders, Change Architect, Adaptive Management, Change Maker

Getting Intimate with your Customers

Posted by Stephen Parry on Oct 18, 2019 1:45:45 PM

Traditionally, technologists sat behind an organisation’s IT department walls. When they delivered technology to the designated specification, they considered their job done. Lean, in its pure form, changed this entirely, and its legacy, can be felt in current change methods that recognise the importance of front-line staff and their engagement with customers.

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Topics: Customer Experience, Lean, Adaptive Culture, Adaptive Business, CX, Customer Engagement, Adaptive Management, Change Agent

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