Business Agility Live in [Conversations with Game Changers] hosts Stephen Parry on the 12th of May, 3pm BST (4pm CEST). The live 45-minute conversation with Mike Leber, Manoj Khanna and others will be broadcast on various social media, including YouTube.
If you own or manage a complex service business, you'll know how complicated it can be to make company-wide changes. However, in the competitive modern world, it's crucial for organisations to be able to respond quickly to market or economic developments or changes in customer behaviour and demand. So, how could using our Sense and Adapt Business Model enhance your company's ability to adapt to change?
For many years, I have been teaching, speaking and writing about organisational transformation, and what I have learned is that even when it is relatively simple to get buy-in for new ideas and concepts, many companies get stuck in the weeds of process.
Human Resources is invaluable when it comes to creating an adaptive, Lean workplace. By virtue of its connection to all levels of a business, Human Resources has the ability to shift the work culture zeitgeist in very specific ways.
Does Business Agility need Agile or Vice Versa?
Getting the answer right is critical if you want to create an organisation that has sustainable business agility and adaptability or to take your organisation to even greater heights.
“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019.
Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised." See the full list here.
Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure
Business Agility is the buzzphrase heard in many organisations today. It has a different meaning to what most people assume, and more importantly, it simply is not Agile scaled-up.
Most traditional improvement tools and strategies are frequently ineffective and in many cases are applied for the wrong reasons. This isn't to say, however, that you have to reinvent the wheel in order to be adaptive. Many tools, when used in an adaptive business strategy - such as Business Agility, Lean, and Agile, can help you unlock entirely new capabilities and equip your workforce with the abilities it needs to face new demands, head-on. You must diagnose your business, make a prognosis, and create a work-climate that quickly adapts if your business is going to thrive.
One frustrated and frightened change-team leader attempting to use Agile and other change methods to create Business Agility recently said to me, “I feel like Victor Frankenstein. I think we’ve created something awful, combing all of these different tools; it’s not what we intended. We’re now being confronted by the monster and I fear our business isn’t going to survive.”
The Agile Coaching Exchange (ACE) was established in 2012 and is a meet up group for Agile practitioners in the greater London area, and it features some of the best and most creative speakers, thinkers and doers the community offers. Stephen is delighted to be speaking to the group on Wednesday, the 23rd of October, in London. Creating organisations that work for Lean and Agile thinking people is the theme of his talk.