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The Essence of an Adaptive Business: Employee Engagement

Posted by Stephen Parry on Feb 21, 2020 4:59:03 PM

For many years, I have been teaching, speaking and writing about organisational transformation, and what I have learned is that even when it is relatively simple to get buy-in for new ideas and concepts, many companies get stuck in the weeds of process.

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Topics: Work Climate, Adaptive Culture, Adaptive Business, business agility

Human Resource Strategies to support an Adaptive, Lean Organisation

Posted by Stephen Parry on Feb 21, 2020 1:36:24 PM

Human Resources is invaluable when it comes to creating an adaptive, Lean workplace. By virtue of its connection to all levels of a business, Human Resources has the ability to shift the work culture zeitgeist in very specific ways.

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Topics: Lean, Adaptive Culture, Human Resources, Management and Training

Does Business Agility need Agile or Vice Versa?

Posted by Stephen Parry on Jan 16, 2020 3:22:19 PM

Does Business Agility need Agile or Vice Versa?

Getting the answer right is critical if you want to create an organisation that has sustainable business agility and adaptability or to take your organisation to even greater heights.

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Topics: Lean, Adaptive Culture, Adaptive Business, business agility, Agile

Stephen Parry recognised as One of the Top 25 CX Influencers

Posted by Stephen Parry on Dec 27, 2019 4:52:12 PM

“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019. 

Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised."  See the full list here.  

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Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure

Podcast: Achieving Business Agility and Adaptability

Posted by Stephen Parry on Nov 20, 2019 6:32:45 PM

Business Agility is the buzzphrase heard in many organisations today. It has a different meaning to what most people assume, and more importantly, it simply is not Agile scaled-up.

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Topics: Adaptive Culture, Adaptive Business, business agility, Agile

Diagnosis + Prognosis: Unlocking your Organisation's Ability to Adapt

Posted by Stephen Parry on Nov 4, 2019 4:23:44 PM

Most traditional improvement tools and strategies are frequently ineffective and in many cases are applied for the wrong reasons.  This isn't to say, however, that you have to reinvent the wheel in order to be adaptive.  Many tools, when used in an adaptive business strategy - such as Business Agility, Lean, and Agile, can help you unlock entirely new capabilities and equip your workforce with the abilities it needs to face new demands, head-on. You must diagnose your business, make a prognosis, and create a work-climate that quickly adapts if your business is going to thrive.

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Topics: Change Leadership, Lean, Adaptive Culture, Adaptive Business, business agility, Agile

The Making of Monsters: Bad Hybrid Models

Posted by Stephen Parry on Oct 31, 2019 11:40:03 AM

One frustrated and frightened change-team leader attempting to use Agile and other change methods to create Business Agility recently said to me, “I feel like Victor Frankenstein. I think we’ve created something awful, combing all of these different tools; it’s not what we intended. We’re now being confronted by the monster and I fear our business isn’t going to survive.”

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Topics: Adaptive Culture, business agility, Agile, Organizational Transformation, Change Architect, Change Maker

Stephen Parry at the Agile Coaching Exchange

Posted by Stephen Parry on Oct 22, 2019 12:42:45 PM

The Agile Coaching Exchange (ACE) was established in 2012 and is a meet up group for Agile practitioners in the greater London area, and it features some of the best and most creative speakers, thinkers and doers the community offers. Stephen is delighted to be speaking to the group on Wednesday, the 23rd of October, in London. Creating organisations that work for Lean and Agile thinking people is the theme of his talk. 

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Topics: Adaptive Culture, Adaptive Business, business agility, Agile

Burgers or Subs? Let the Work dictate the Design

Posted by Stephen Parry on Oct 21, 2019 4:16:38 PM

It is amusing that numerous Lean experts cite the McDonald's fast-food system as a Lean system when in fact it is an excellent mass-production system. It does not even qualify as fake Lean, because it is not trying to pass itself off as Lean. Rather, it is the confusion in the minds of the so-called Lean experts. So, what are they getting confused about? Most likely it is about the concept of on-demand, flow and standardisation.

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Topics: Lean, Adaptive Culture, Adaptive Business, business agility, Change Leaders, Change Architect, Adaptive Management, Change Maker

Getting Intimate with your Customers

Posted by Stephen Parry on Oct 18, 2019 1:45:45 PM

Traditionally, technologists sat behind an organisation’s IT department walls. When they delivered technology to the designated specification, they considered their job done. Lean, in its pure form, changed this entirely, and its legacy, can be felt in current change methods that recognise the importance of front-line staff and their engagement with customers.

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Topics: Customer Experience, Lean, Adaptive Culture, Adaptive Business, CX, Customer Engagement, Adaptive Management, Change Agent

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