We are delighted to announce that our CEO Stephen Parry has been appointed as a judge for the CXA’19 - the UK Customer Experience Awards. The judging panel comprises a diverse range of industry specialists, and the awards are unique in that the finalists present their entry live on the day of the finals to ensure a balanced and transparent scoring process.
Stephen is a well-respected business leader and author, with a global reputation as a speaker and consultant on business agility. His input will help the awards panel focus on the technological and organisational aspects of adaptive strategies and how these impact a business’s customer service outlook.
Among Stephen’s fellow judges is a panel of senior directors, entrepreneurs and service delivery specialists from leading businesses across the UK. They combine centuries of high-level and blue-chip corporate experience, with knowledge of change and adaptation management from many different angles. This includes the impact of business culture, the innovative use of technologies, business processes, communication strategies and more.
About The CX Awards
The CXA has been accredited with the prestigious Gold Awards Trust Mark from the Independent Awards Standards Council.
Now celebrating their 10th year, the awards are presented to UK businesses that demonstrate excellent customer engagement, consistent turnover and business reputation, as well as conspicuous high performance in 22 areas, plus an overall winner. Each category under examination will have its own winner and the categories are:
- Customers at the Heart of Everything
- Customer Centric Culture
- Use of Insight and Feedback
- Business Change and Transformation
- Product or Service Development
- Employees at the Heart of Everything
- Employee Experience
- Customer Experience Training
- Online Customer Experience
- Use of Artificial Intelligence
- Use of Software
- Multichannel Experience
- Financial Services
- Professional Services
- Hospitality and Leisure
- Contact Centre Large
- Contact Centre Small
- Team of the Year
- CX Professional of the Year
- Overall Winner
Competition has been intense this year, and it is the first year that so many businesses have been considered as finalists. These can be viewed here. The results will be announced at an awards ceremony at Wembley Stadium on 10th October.
We are looking forward to what promises to be a very well-attended awards event, featuring some of the country’s leading pioneers in customer experience. To find out more, please contact the CXA directly using their online messaging form.