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The Lloyd Parry Blog

Run experiments not pilots.

In Lean we start by not knowing the solution, in Mass you only start once you 'know' a solution. That's why we run experiments not pilots.

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Call Centres: All Businesses Have costs but Waste is Optional

By Stephen Parry At the risk of being accused of stating the obvious, a well-known research company has demonstrated that call centres resolving customer issues at the first point of contact will...

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To do or not to do, is it your choice to work on the system?

Lean Transformation Diary Entry from Andreas Heinz, October 22, 2010

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