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When Firefighting Consumes IT and Cloud Organisations

Posted by Stephen Parry on Mar 3, 2020 1:01:06 PM

The rate of technology change and voracious competition for market share are producing cloud organisations that are seriously overburdened, and it’s going to get worse. Trends such as multiple hybrid cloud models require multivendor management, in addition to the integration of the technologies. This all comes at a time when the industry is still driving cloud adoption to gain scale. The drive for growth often occurs at the expense of cloud optimisation, which cannot be postponed.

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Topics: IT Business, Adaptive Business, Cloud Services, Management and Training

Changing the Way you Change: A New Form of Business Adaptation

Posted by Stephen Parry on Mar 3, 2020 12:37:36 PM

Over the last 10 years for a multitude of social, economic and technological reasons, organisations are under pressure to change rapidly.  Executives are demanding the adoption of ever-increasing quick fixes and practices, resulting in more fragmentation and confusion amongst staff, managers and customers.

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Topics: Lean, Adaptive Business, business agility, Agile, Management and Training, Operating Strategy, Digital Transformation

The Essence of an Adaptive Business: Employee Engagement

Posted by Stephen Parry on Feb 21, 2020 4:59:03 PM

For many years, I have been teaching, speaking and writing about organisational transformation, and what I have learned is that even when it is relatively simple to get buy-in for new ideas and concepts, many companies get stuck in the weeds of process.

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Topics: Work Climate, Adaptive Culture, Human Resources, Service Effectiveness, Complex Services, Digital Transformation

Human Resource Strategies to support an Adaptive, Lean Organisation

Posted by Stephen Parry on Feb 21, 2020 1:36:24 PM

Human Resources is invaluable when it comes to creating an adaptive, Lean workplace. By virtue of its connection to all levels of a business, Human Resources has the ability to shift the work culture zeitgeist in very specific ways.

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Topics: Lean, Adaptive Culture, Human Resources, Management and Training

Lean IT: Improving the Customer Experience in the Travel Industry

Posted by Stephen Parry on Jan 23, 2020 4:53:59 PM

With over 4.4 billion passengers last year, it's safe to say that flying has become a part of everyday life for many. Competition is fierce in the travel and leisure industry and this is why businesses need to get it right to survive, let alone thrive. Cue: Lean IT, something that Lloyd Parry Adaptive Business Consulting are experts in.

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Topics: Travel IT, Lean IT, Tourism Technology, Travel Experience, Human Resources, Cloud Services, Lean Customer Service

Lean IT can be liberating for Managers and Staff in Services

Posted by Stephen Parry on Jan 23, 2020 4:51:39 PM

Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.

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Topics: Lean, Adaptive Business, Lean IT, Human Resources, Cloud Services

Does Business Agility need Agile or Vice Versa?

Posted by Stephen Parry on Jan 16, 2020 3:22:19 PM

Does Business Agility need Agile or Vice Versa?

Getting the answer right is critical if you want to create an organisation that has sustainable business agility and adaptability or to take your organisation to even greater heights.

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Topics: Lean, Adaptive Culture, Adaptive Business, business agility, Agile

Business Success: Some Resources To Make It Happen

Posted by Stephen Parry on Dec 28, 2019 3:20:27 PM

It may be doubtful that the former NBA player Michael Jordan is interested in business transformation. However, an aphorism of his for basketball seems highly relevant to explaining why some organisations fail to achieve their goals and why some do. He said, "Some people want it to happen. Some people wish it to happen. Others make it happen."

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Topics: Business Tips, Adaptive Business, adaptive organisational designs, adaptive business models

Stephen Parry recognised as One of the Top 25 CX Influencers

Posted by Stephen Parry on Dec 27, 2019 4:52:12 PM

“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019. 

Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised."  See the full list here.  

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Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure

2019 - 2020 Business Transformation Resources

Posted by Stephen Parry on Dec 19, 2019 11:53:00 AM

Happy holidays from Lloyd Parry Adaptive Business Consulting. We've had a fantastic year and some of the highlights have included presenting at the Business Agility Conference in Vienna and Agile Prague, attending the 1st Learning Lean Summit in Chester, and serving as a head judge at the UK Business Awards.

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Topics: IT Business, Business Tips, Adaptive Business

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