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How do you see your organisation? Is it a Marilyn Monroe or an Albert Einstein?

Posted by Stephen Parry on Apr 4, 2019 7:03:29 PM

When working on business transformations, I often start by showing the team a hybrid image of Marilyn Monroe and Albert Einstein, which was created by Dr. Aude Oliva at the Massachusetts Institute of Technology. It is the same image but can be perceived in two different ways depending on the distance from it.

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Topics: Customer Experience, Lean, Business Tips, Change Management, Adaptive Business, business agility, Agile

Sense and Respond: The Journey to Customer Purpose (Foreward)

Posted by Stephen Parry on Apr 4, 2019 3:37:00 PM

 by Dr. Joel Cutcher-Gershenfeld

"In reality, this is a culture change on a massive scale. It is a shift to a culture that can see the value in recognizing ‘disconnects’ with customers. It is a shift to a culture where frontline workers have the skills and motivation to conduct root-cause analysis.It is a shift to a culture in which learning is seen as central to business success, not just an add-on activity.

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Topics: Lean Methods, A3 Thinking, Sense and Respond Book, Work Climate, Adaptive Culture, Change Management, Adaptive Business

Lean: An Effective Transformation Tool in the Service Sector

Posted by Stephen Parry on Apr 4, 2019 3:15:00 PM

Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.

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Topics: IT Business, Lean Methods, Customer Experience, Lean, Adaptive Culture, Adaptive Business, business agility

Modernising Quality Systems: Are your systems failing to keep up?

Posted by Guest Post from Henk Stoker CEng MIMechE, CSSBB, GradIOSH on Apr 4, 2019 12:40:00 PM

While working with management on quality issues, I’ve come to see current methods as generally quite stale, slow and organisationally entrenched. Old methods are becoming increasingly ineffective.

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Topics: Customer Value Principles

Ten Police Officers and a Man with a Baseball Bat: How One 999 Call became a Big Part of a Force's Transformation Story

Posted by Stephen Parry on Apr 2, 2019 1:00:23 PM

A few years back, when we were working with a UK police force and their ICT Operations Manager, Rupert Coles, on a transformation project, we put some of the IT team in police cruisers with officers for ride-a-longs.

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Topics: IT Business, sense and respond, Adaptive Business

'Adaptability' in Motion: How One Logistics Company Achieved It

Posted by Stephen Parry on Mar 28, 2019 3:58:51 PM

How does adaptability work? How does it make a business more profitable? I'm asked these and related questions almost daily.

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Topics: Adaptability, Customer Experience, Work Climate, Adaptive Culture, Business Tips

The Dark and the Light of being a Change Agent

Posted by Stephen Parry on Mar 28, 2019 3:55:23 PM

SpotlightQuite often, managers approach me with questions about being a change agent. They see their business falling behind, apart or both and want to know how to affect the change necessary to stop it.

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Topics: Social Capital, A3 Thinking, Knowedge work, Change Leadership, Work Climate

The Rewards Of ‘Smarting Up’ Your Customer-Facing Staff

Posted by Stephen Parry on Mar 21, 2019 11:13:15 AM

Right across the board, today’s customers are demanding greater and greater choice. To stay successful in a rapidly changing climate, organisations must not only confront and deal with this demand for choice, they must design a corporate culture which actively embraces it.

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Topics: Change Leadership, Work Climate, Adaptive Culture

Adaptive Business: March Newsletter

Posted by Stephen Parry on Mar 19, 2019 8:00:00 AM
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4 Benefits Of Fostering A Blame-Free Climate Within Your Team

Posted by Stephen Parry on Feb 25, 2019 12:09:29 PM


Blame: an interesting area of psychology, a legally authorised social mechanism, and a fairly baffling human quirk.

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Topics: Ethical Business, Work Climate, Adaptive Culture