With over 4.4 billion passengers last year, it's safe to say that flying has become a part of everyday life for many. Competition is fierce in the travel and leisure industry and this is why businesses need to get it right to survive, let alone thrive. Cue: Lean IT, something that Lloyd Parry Adaptive Business Consulting are experts in.
Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.
Does Business Agility need Agile or Vice Versa?
Getting the answer right is critical if you want to create an organisation that has sustainable business agility and adaptability or to take your organisation to even greater heights.
It may be doubtful that the former NBA player Michael Jordan is interested in business transformation. However, an aphorism of his for basketball seems highly relevant to explaining why some organisations fail to achieve their goals and why some do. He said, "Some people want it to happen. Some people wish it to happen. Others make it happen."
“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019.
Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised." See the full list here.
Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure
Happy holidays from Lloyd Parry Adaptive Business Consulting. We've had a fantastic year and some of the highlights have included presenting at the Business Agility Conference in Vienna and Agile Prague, attending the 1st Learning Lean Summit in Chester, and serving as a head judge at the UK Business Awards.
Business Agility is the buzzphrase heard in many organisations today. It has a different meaning to what most people assume, and more importantly, it simply is not Agile scaled-up.
The competition was fierce at this year’s UK Business Awards, and I would like to say huge congratulations to the winners of gold, silver and bronze and to all businesses that made it to the finals. I had the honour of being Chair of Judges for the Best Place to Work category.
Most traditional improvement tools and strategies are frequently ineffective and in many cases are applied for the wrong reasons. This isn't to say, however, that you have to reinvent the wheel in order to be adaptive. Many tools, when used in an adaptive business strategy - such as Business Agility, Lean, and Agile, can help you unlock entirely new capabilities and equip your workforce with the abilities it needs to face new demands, head-on. You must diagnose your business, make a prognosis, and create a work-climate that quickly adapts if your business is going to thrive.
One frustrated and frightened change-team leader attempting to use Agile and other change methods to create Business Agility recently said to me, “I feel like Victor Frankenstein. I think we’ve created something awful, combing all of these different tools; it’s not what we intended. We’re now being confronted by the monster and I fear our business isn’t going to survive.”