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Lean IT: Improving the Customer Experience in the Travel Industry

Posted by Stephen Parry on Jan 23, 2020 4:53:59 PM

With over 4.4 billion passengers last year, it's safe to say that flying has become a part of everyday life for many. Competition is fierce in the travel and leisure industry and this is why businesses need to get it right to survive, let alone thrive. Cue: Lean IT, something that Lloyd Parry Adaptive Business Consulting are experts in.

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Topics: Travel IT, Lean IT, Tourism Technology, Travel Experience, Human Resources, Cloud Services, Lean Customer Service

Lean IT can be liberating for Managers and Staff in Services

Posted by Stephen Parry on Jan 23, 2020 4:51:39 PM

Manufacturing, the birthplace of Lean, has contributed a great deal to the ideas of flow, just-in-time processes, respect for people and shaping a management system that now dominates much of the manufacturing world.

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Topics: Lean, Adaptive Business, Lean IT, Human Resources, Cloud Services

Does Business Agility need Agile or Vice Versa?

Posted by Stephen Parry on Jan 16, 2020 3:22:19 PM

Does Business Agility need Agile or Vice Versa?

Getting the answer right is critical if you want to create an organisation that has sustainable business agility and adaptability or to take your organisation to even greater heights.

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Topics: Lean, Adaptive Culture, Adaptive Business, business agility, Agile

Business Success: Some Resources To Make It Happen

Posted by Stephen Parry on Dec 28, 2019 3:20:27 PM

It may be doubtful that the former NBA player Michael Jordan is interested in business transformation. However, an aphorism of his for basketball seems highly relevant to explaining why some organisations fail to achieve their goals and why some do. He said, "Some people want it to happen. Some people wish it to happen. Others make it happen."

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Topics: Business Tips, Adaptive Business, adaptive organisational designs, adaptive business models

Stephen Parry recognised as One of the Top 25 CX Influencers

Posted by Stephen Parry on Dec 27, 2019 4:52:12 PM

“ ... there are a growing number of CX influencers who continue to coach, guide, and inspire both company executives and the next generation of professionals to return customer centricity to the heart of their operations,” says Customer Experience Magazine, and Stephen Parry has been named as one of its top 25 CX Influencers for 2019. 

Stephen says, "These honours are only realised through the continuous hard work of countless managers and staff who strive daily to implement influencer ideas to improve both customer experiences and create great places to work. I'm thrilled to be in the company of these amazing CX practitioners and thought leaders who have also been recognised."  See the full list here.  

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Topics: sense and respond, Customer Experience, Adaptive Culture, CX, Psychologically Safe Workplace, Customer Engagement, Organizational Transformation, Change Architect, Adaptive Management, Change Maker, Change Agent, Customer Experience Magazine, Customer Service, Customer Centric Model, Customer Experience Strategy, Customer Experience Design, sense and adapt, adaptive organisational designs, adaptive business models, adaptive organisations, adaptive organisational structure

2019 - 2020 Business Transformation Resources

Posted by Stephen Parry on Dec 19, 2019 11:53:00 AM

Happy holidays from Lloyd Parry Adaptive Business Consulting. We've had a fantastic year and some of the highlights have included presenting at the Business Agility Conference in Vienna and Agile Prague, attending the 1st Learning Lean Summit in Chester, and serving as a head judge at the UK Business Awards.

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Topics: IT Business, Business Tips, Adaptive Business

Podcast: Achieving Business Agility and Adaptability

Posted by Stephen Parry on Nov 20, 2019 6:32:45 PM

Business Agility is the buzzphrase heard in many organisations today. It has a different meaning to what most people assume, and more importantly, it simply is not Agile scaled-up.

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Topics: Adaptive Culture, Adaptive Business, business agility, Agile

Best Place to Work: UK Business Awards 2019

Posted by Stephen Parry on Nov 13, 2019 11:33:27 AM

The competition was fierce at this year’s UK Business Awards, and I would like to say huge congratulations to the winners of gold, silver and bronze and to all businesses that made it to the finals. I had the honour of being Chair of Judges for the Best Place to Work category.

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Topics: innovative culture, Inspiring Businesses, UK Business Awards

Diagnosis + Prognosis: Unlocking your Organisation's Ability to Adapt

Posted by Stephen Parry on Nov 4, 2019 4:23:44 PM

Most traditional improvement tools and strategies are frequently ineffective and in many cases are applied for the wrong reasons.  This isn't to say, however, that you have to reinvent the wheel in order to be adaptive.  Many tools, when used in an adaptive business strategy - such as Business Agility, Lean, and Agile, can help you unlock entirely new capabilities and equip your workforce with the abilities it needs to face new demands, head-on. You must diagnose your business, make a prognosis, and create a work-climate that quickly adapts if your business is going to thrive.

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Topics: Change Leadership, Lean, Adaptive Culture, Adaptive Business, business agility, Agile

The Making of Monsters: Bad Hybrid Models

Posted by Stephen Parry on Oct 31, 2019 11:40:03 AM

One frustrated and frightened change-team leader attempting to use Agile and other change methods to create Business Agility recently said to me, “I feel like Victor Frankenstein. I think we’ve created something awful, combing all of these different tools; it’s not what we intended. We’re now being confronted by the monster and I fear our business isn’t going to survive.”

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Topics: Adaptive Culture, business agility, Agile, Organizational Transformation, Change Architect, Change Maker

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