Next-Level Decision Making For Managers: Precision Techniques for Expert Decisiveness in Change and Improvement

20th and 21st November 2018
The Institute of Mechanical Engineers. London. SW1H 9JJ

About The Event


Ready to take your management career to the next level?

Next-Level Decision Making is a management course in critical-thinking and complex problem-solving. Professionals engaged in both day-to-day management and change management will benefit hugely from the tried and tested techniques revealed at this event.  

The Next-Level Decision Making course is specifically designed for managers who want to develop an advanced decision-making skill-set with which to engage highly complex, interdependent environments undergoing change. By learning to use the A3 Structured Thinking System, participants will experience an evolution in their problem-solving abilities and an unprecedented confidence and clarity in the efficacy of their choices, priming them for success in a world where change is paramount.

Duration: 2 Days

(coffee, lunch and refreshment breaks included)

  • Mastering the Techniques of Critical Thinking and Complex Problem Solving for both day-to-day management and change management.
  • Productive conversations by becoming more effective in management meetings by spotting when assumptions are being made, identifying illogical arguments and conclusions and learn to ask the right questions in a meeting in order to prevent mishaps.
  • Handout (English) will be provided for the participants.
  • Welcome coffee, lunch, and other coffee breaks are included.


If you wish to purchase a ticket for this event then please select book now below.

2-day work workshop including course material Price £750 excluding VAT

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The A3 Structured Thinking System

While prior knowledge of the A3 system is not a requirement for attendance, this is not a simplistic A3 starter course. Participants will learn proven techniques for the highly effective interpretation of information in highly-complex situations, both in day-to-day management and change management paradigms. Acquiring the skills for fast and authoritative decision-making while building and sustaining clear and productive interdepartmental collaboration will give participants confidence in the successful outcomes of their management choices.

The A3 System is the structure with which the Critical Thinking and Problem-Solving approaches are deployed, displayed, communicated and discussed. This workshop will employ it to teach managers how to collect, interpret and act on the right information to maximise their innovative problem-solving skills. Participants will learn the theory behind the A3 Thinking process and practice techniques, along with how to apply them immediately to problems upon returning to work.

The success or failure of an organisation rests with the ability of managers to effectively make decisions and problem solve, especially during change programs.

This workshop is for managers who want to learn how to use the A3 Structured Thinking System to make better decisions and less mistakes in highly complex, interdependent environments undergoing change.

Specifically, participants will learn how to:

  • Use rapid iteration techniques in problem-solving during business-as-usual activities
  • Effectively establish and promote blame-free problem-solving processes
  • Employ factual identification techniques to accelerate conclusions by eliminating the white noise of misleading information  
  • Communicate priorities and responsibilities to team members with tangible clarity
  • Quickly develop a problem-solving mindset in your staff for the effective delegation of improvement and change delivery
  • Immediately recognise assumption-making, illogical arguments and conclusions
  • Always ask the right question, at the right time, to directly acquire the facts


This workshop will take the A3 System and show managers how to collect, interpret, and act on the right information so they can innovate and solve problems.

Attendees will learn the theory behind the A3 Thinking process and practice techniques, along with how to apply them immediately to problems upon returning to work.

They will also learn how to use critical-thinking and problem-solving skills using the A3 system in both day-to-day management and change management.


Participants should each prepare a live workplace “problem topic” they wish to analyse during the course. This will be used to apply Critical Thinking and Problem Solving methods to the creation of your individual action plan.

Attendees Will Learn

This two-day course will provide you with:

  • A deep understanding of the powerful principles of A3 Thinking
  • A structured, scientific problem-solving system to develop a critical-thinking mindset
  • A structured system to develop countermeasures and solutions which are testable prior to large-scale rollout.
  • The ability to foster blame-free climates of trust within teams
  • The principles of critical-thinking coaching for problem delegation and responsibility assignment.

Optional Extensions To This Program

Individual Mentoring

Optional ongoing support through Mentoring from Lloyd Parry International is available.

After the workshop, participants may engage one of our mentors to consolidate and advance their learning through one-to-one coaching sessions.

For those who wish further support in applying their skills to address any current complex cross-functional issues, this option is an ideal way to proceed. Support can be bought in blocks of 10 hourly sessions.

Internal Workshops

Lloyd Parry International offers an internal version of this management workshop for organisations that wish to have a presentation that is more customized to their industry.

This option is priced based on the number of attendees and the location of the event.

Workshop Leaders

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Stephen Parry
Stephen Parry is an international leader and strategist on the creation of service enterprises that are adaptive, innovative, and engaging. He has a world-class reputation for passionate leadership and creating global organisations with superior service climates by changing the way employees, managers, and leaders think about the business. Stephen utilises Sense and Respond 3.0 principles to bring about customer, employee, management, and leadership behavioural change. He has implemented his transformation work globally in IT, shared-services, and financial services.
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Rupert Coles
Rupert Coles has an established record of driving transformational change using Sense and Respond 3.0 principles to bring about employee, management, leadership, and organisational breakthroughs. Coles has managed complex operations in IT infrastructure support and in high-technology companies. He has a thorough knowledge of technology, service management frameworks, and technical support operations. His transformational knowledge has also been used to change operations in both the private and public sectors.
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Henk Stoker
Henk is an innovative senior manager and improvement coach with international experience in operations, project management, engineering, and continuous improvement. He’s skilled at building strong and capable teams, whilst designing Lean and robust business processes. At Lloyd Parry, he specialises in organisational diagnosis and data analytics, measurement systems, change design and Change-Maker coaching. He has a track record of success improving consumer businesses and companies who generate energy from bio-waste.
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If you cannot attend on this occasion you can Request Workshop and Event Notifications for future dates and locations.