Key Foundational Development for Aspiring Change Agents
Exceptional Change Agents aren't born; they're trained.
For future professional masters of the art,
the journey begins with the essentials.
The Change Agent Essentials Course provides delegates with profound insight into the knowledge, methods and skills necessary to master productive behaviours that influence change in real-world business environments.
The specific areas of personal development are:
Increasing Knowledge and Skills
Learning to do this provides the infrastructure for change by creating a comprehensive map of the entire organisation. These maps illustrate the organisation's relationship to customers, suppliers, end-to-end workflow and the marketplace. You will gain the skills to determine exactly which elements require visualisation and emphasis and to construct end-to-end business visualisation systems.
Understanding work measurement is a crucial skill in the Change Agent's arsenal. Adaptive business measurement systems focus on how work is generated in response to customer needs and how value flows through the end-to-end business. As you acquire this understanding, you will learn the difference between volume metrics and flow metrics, as well as business and customer outcomes.
Continuous change is a journey towards perfection. It ensures the delivery of business objectives by consistently and perpetually identifying superior, cutting edge ways of delivering value. Obtaining skills to evaluate the ways in which a business improves will develop your capability to analyse how the systems of improvement can be aligned to customer, employee and business outcomes.
Absorbing the importance of work-climate and culture with regard to how they influence the behaviour and decisions of a business is key for the aspiring Change Agent. You will be able to utilise the knowledge cycle of Engaging, Learning, Leading and Improving to equip staff in their enhancement of the organisation and day-to-day work. You will develop a comprehensive knowledge of the essentials of business adaptability and learn to identify organisational learning feedback loops.