Understanding the System Mechanics of Change
Understanding the People Dynamics of Change
Understanding Adaptive Business Dynamics
Coaching and Mentoring
Utilising skills gained in mapping organisations, visualisation will be used to promote inter-departmental and inter-hierarchy collaboration on operational improvements and goal alignment. The same technique will be implemented to identify and act on the disconnects between operating strategy, delivery ability, and process execution.
Your broad knowledge of measurement systems will be put to use, focusing on systems that concentrate on how work is generated in response to customer needs and how value flows through the end-to-end business. Further in-depth learning will target how adaptive business measurement systems are used to initiate and track business improvement.
Building on your fluent understanding of the philosophy and practical applications of continuous improvement, several critical methods for reducing work-overburden, increasing transparency, improving delivery capability and quality outcomes will be learned. Developing concrete methodologies that harness the perfection philosophy is the goal.
Putting your comprehensive evaluation of the value of work-climate and culture into practice, you with learn to make connections between business strategy, day-to-day delivery issues, work-flow quality and customer outcomes. This will be your opportunity to influence and lead discussion on the best approaches to identify and remove operational errors and overburden.